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CHAPTER 1:
Contemporary Trends in Public Management & Technology

Technology can mean many things to different people. It is a process of inquiry; it involves methods, often science, often machines, one way or another—computers.

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CHAPTER 2:
Governance and Leading Innovation–Who Decides?

What are the various roles and models regarding technology governance and—who decides?

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CHAPTER 3:
eGovernment & mGovernment—The Rise of the New Civic Media

What eGovernment is and is not as well as its many expanding dimensions.

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CHAPTER 4:
The Data Factor—Transparency, Reform, and Improved Data-Driven Decisions

In the early 20th Century, philosopher and essayist George Santayana wrote, “Those who cannot remember the past are condemned to repeat it” (Santayana 1905-06).

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CHAPTER 5:
Managing Technology Through Project and Program Management

Private sector companies have capitalized on advancements in information technology to improve their products and services and revolutionize the way they work for years. In a free market where those who lag behind are left behind, this ability to adapt alongside technology is practically a prerequisite for survival.

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CHAPTER 6:
Broadband, Mobility, and the Internet—Policies and Technology

What are the roles both broadband and the Internet play in today’s fixed and mobile government environment?

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CHAPTER 7:
Managed Software & Hardware Services—Once Upon a Cloud

Back in 2004 when someone referred to a cloud they were probably referring to the weather. Today, cloud and cloud-based solutions, are the talk of anyone connected with the information technology field.

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CHAPTER 8:
Geospatial Systems & Planning—Mapping & Visualizing the Future

If you’ve ever been lost in a foreign land, you know that finding your way to your destination isn’t nearly as scary as it might seem—provided there are people around to show you the way. It takes gumption to stop someone on the street and ask for directions, but once you’ve mustered the courage to disrupt someone you don’t know, the answer is usually quickly had. One surprise for those who’ve never been lost abroad in a land where a foreign language is spoken is that communicating directions is quite possible despite language barriers.

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CHAPTER 9:
Assessing and Measuring IT Performance

The printing press was arguably the beginning of the information revolution, so it’s possible to argue Johann Gutenberg was the grandfather of modern IT.

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CHAPTER 10:
Network and Cyber Security

Every day modern society as we know it becomes increasingly dependent on being connected to the Internet through a vast array of networks. It follows then—the more we become dependent—the more we have to lose if something were to go wrong due to a deliberate act of sabotage, someone’s ignorance, criminal activity, or perhaps an act of God, or even an act of war.

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CHAPTER 11:
Managing Knowledge and Data Management

Knowledge is, in many ways, an abstract concept. Public administrators first considering the role knowledge plays in a public manager’s duties are apt to write it off as less concrete and therefore less important. But knowledge management (KM) may very well constitute the single biggest opportunity tomorrow’s public managers have to create a lasting impact on the communities and individuals whom they serve.

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CHAPTER 12:
The Human Factor—Managing the Human Resource Function in a Technology

Over the last 200-plus years, government has adapted to technological ubiquity, transforming alongside innovations from the private sector. Today, the ways government workers do work and the types of work they do—the “human factors” related to the intersection of government and technology—are shifting faster than ever.

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CHAPTER 13:
Digital Equity and Ethics

Ethics is a major component in most, if not all, public management and administration curricula across the nation. Digital ethics is simply a subset of today’s contemporary discussion of ethics—except it requires special attention given today’s information technology environment.

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CHAPTER 14:
The Future of Nonprofit Management and Technology

There are essentially two ways to discuss technology and nonprofit management, which is to better comprehend; (1) how the available technology solutions can assist management as never before, (2) how nonprofit associations play an important role in furthering knowledge, professional development, and sharing experiences amongst technology managers.

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CHAPTER 15:
Future Challenges: Privacy, Trust, and Technology

Welcome to the new digital world where nothing ever gets erased, being anonymous has largely disappeared, and privacy as we thought we knew it is being further eroded every single day.

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